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Frequently asked questions.
Are there any hidden fees?
Absolutely no hidden fees. No extra charges for revisions. No extra fees for multiple file types. The package price is exactly what you pay on a monthly basis. All taxes and fees are included in that price.
How many revisions can I make?
Within 24-48 hours, you’ll receive a first draft. From there, you can mark the project as complete, or if you’re not 100% in love with the design, you can request as many revisions as you want until your satisfied – no extra fees or hassles.
Am I locked into a long-term contract?
Absolutely not. Your subscription renews on a monthly basis, but you can cancel your subscription at any time – no questions asked.
Can I use one account if I have multiple businesses or brands?
Absolutely! Every subscription comes with an “unlimited brand” feature which means you can create and manage design projects for multiple businesses and brands all from within a single dashboard.
How many projects can you work on at one time?
You can submit as many design requests as you’d like (it is unlimited after all) and you can organize them in a queue based on priority (all within your dashboard). Your designer then works on one project at a time, starting at the top of your queue. When one design project is complete, we move onto the next one in your queue automatically.
Do I own the designs and creative work?
Forever and ever, yes. When we complete a design project, we deliver them with all the original source files. You will own all rights and licences to the designs created for you. If we use stock photos, you will also be granted license for that photo. However, materials you provide to us are assumed to be licensed and owned by you – therefore we are not held liable for the rights of the final design if you provide us with unlicensed materials to use.
How long is your turnaround time?
The turnaround time on your projects depends on the request and the number of revisions needed to complete it. Most designs can be completed within 24-48 hours. More complex design requests such as websites, apps, landing pages, PowerPoint decks, and multi-page booklets will require more time.
What does 15-day money-back guarantee really mean?
All subscriptions come with a 15-day money-back guarantee. And we mean it. Try out the service for 15 days and if you’re not finding it to be a huge value for you and your business, you can get a 100% full refund for your initial membership fee.
Set yourself apart with DesignPass and discover what it’s like to have on-demand access to world-class designers for a ridiculously low price.